Hurricane Florence Status and Updates

18 September

  • With Hurricane Florence moving out of the Charlotte area, our operations have returned to normal.
  • We are thankful that the storm did not have an impact on our ability to provide service to our customers across the United States and Canada. Due to the excellent preparation of the Iverify Operations team and the dedication of countless employees who braved the wind and rain, operations from our 24x7 Interactive Security Operations Center (SOC) was uninterrupted over the past four days. While we did experience a brief telecommunication outage due to a power outage at one of our telecom provider’s facilities, our team worked diligently to get their team to quickly investigate and remedy the outage in their facility.

15 September 

800 Customer Support Notice – Hurricane Florence Emergency Response Plan
  • Due to Hurricane Florence, Iverify has implemented its Emergency Response Plan whereby only mission critical alarm monitoring operations are currently open. Alarm signals and phone calls are being processed by our 24-hour monitoring center, however, due to the high volume of alarm signals and emergency calls we are experiencing related to the Hurricane event, we ask that all calls pertaining to billing, collections, and/or other non-emergency matters be made at a later date.
  • Our current expected date to return to normal operations is Monday September 17, 2018.
    Please check periodically for further updates as this may change based on conditions. Thank you for your understanding.

11 September 2018 

  • As Hurricane Florence approaches the United States, we want to ensure you that we are prepared to protect and secure our most vital assets; our people and the services they provide to you, our customers.
  • The Iverify headquarters and Central Station is strategically located in Charlotte, NC on high-ground well inland of the nearest coast (3 ½ hours and 210 miles inland from Wilmington, NC). Our facility has back-up power, systems, and communication. Although we do not anticipate extreme issues, we are preparing for the worst. We will spend the next few days stocking food, water, and sleeping accommodations for essential employees. Our backup generator is powered by natural gas that will provide ongoing power in the event of an outage. We have notified our offsite systems hosting partner and are working to allow our inbound calls to be rerouted if necessary. We have activated our emergency disaster recovery partner to prepare backup communications and a temporary operations center should we need to evacuate. We are also preparing our second center in Minnesota to take on appropriate load should the need arise.
  • In addition to the emergency preparations, our delivery team is working to support emergency post-storm on-site needs; such as battery replacements, system issues, or damage to equipment. We are working directly with our contractors for post-storm response to ensure key equipment will be available and in-stock.
  • With personal and business safety priorities, I want to assure you that we are doing all we can to protect our people while they continue to deliver life safety, loss prevention, cyber security, and brand protection services for you and our clients across the country.
 

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